RETURNS & REFUNDS

We want you to be completely satisfied with the fit of your purchase! In order to provide you with the best shopping experience possible, we will  happily accept returns as long as our terms and conditions are followed.

We offer a hassle-free 30-day exchange or refund policy for products purchased online.

In order to be eligible for a return or exchange, please ensure that the following conditions are met:

  • The product must be returned with its original tags and in the same condition as when you received it.
  • The product must not have been worn, washed, or altered in any way.
  • Please ensure that delicate items such as hats, caps and watches are packed in a box, and have been bubbled-wrapped where necessary.
  • The product arrived in a faulty condition or you have received the incorrect item in your order.

If your products fit the above criteria please contact us at hello@silvaseven.com.au

Please note that customers will be responsible for covering any return shipping costs. For your peace of mind, we recommend using a shipping method with tracking so that we can both locate the parcel during transit.

Once we receive your returned item(s), please allow a couple of business days for us to process your request. If you’re requesting a refund, please allow up to 3 working days for funds to clear into your account. Please keep in mind that this may vary depending on your bank or financial institution.

Exchanges & Store Credits

Purchases may be exchanged within 30 days of delivery, providing products meet the criteria stated above. If a suitable replacement cannot be found, we can offer you a store credit valid for 12 months.

Refunds

Purchases may be returned for a refund within 30 days of delivery, providing products meet the criteria stated above. Refunds will only be given using the original payment method.

If you have any questions or concerns about our returns policy, please don’t hesitate to contact us at hello@silvaseven.com.au. We’re always here to help.

RETURN REQUEST FORM

Return Request Form
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