Silva Seven are dedicated to helping you receive your purchases in a timely and convenient manner. 
Here’s what you need to know about our shipping policies:

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Australia

For your convenience and security, all parcels will require a signature upon delivery. It’s a good idea to provide a delivery address where someone will be available to sign for the package. In case there’s no one to receive the delivery, a collection card will be left in your mailbox detailing how you can collect your package.

Orders under $100 Service Charge Time
Australia Post Standard Post $10.00 3-7 Business Days
Australia Post Express Post $15.00 1-2 Business Days
Orders $100 and Over Service Charge Time
Australia Post Standard Post Free 3-7 Business Days
Australia Post Express Post $5.00 1-2 Business Days
International Shipping Service Charge Time
Australia Post Express Post $30 Flat Rate 7-14 Business Days

Duties and Taxes:

For our international customers, please note that duties and taxes may be incurred upon package arrival and will be charged in addition to the international shipping costs. As the customer, you are responsible for all import duties, customs fees, and local sales taxes levied by the destination country. These charges vary depending on each country’s regulations. Silva Seven is not responsible for any delays in delivery caused by local customs or third-party delivery companies.

For our Australian customers, GST is already included in the retail price.

FAQs:

Do you ship internationally?

Yes, we offer international shipping worldwide.

How do I track my order?

We will keep you informed about your order’s status during each step of the process. You will receive three email notifications:

  1. When your order is placed
  2. When your order is being prepared
  3. Once your order has been shipped

You will receive a tracking number and link via email once your order has been shipped. If you have a Silva Seven account, you can also access your tracking information through your account dashboard.

If you have any questions or concerns about your shipping, please don’t hesitate to contact our customer service team at hello@silvaseven.com.au. 

We’re happy to help with any issues you may have.

Thank you for choosing Silva Seven, and we look forward to shipping your next order.